Services for Australians
The Consular Services Section of the Embassy provides advice and assistance to Australian citizens in need in Thailand, performs notarial services (e.g. witnessing of signatures and true copies of documents), and processes applications for Australian passports. Further information on consular services available is provided below or visit the Department of Foreign Affairs and Trade Smart Traveller website, www.smartraveller.gov.au
The Consular Services Section does not accept or process applications for visas for entry to Australia or applications for Australian citizenship. For these services you need to contact the Embassy’s Immigration Section on 02-3446400 or e-mail firstname.lastname@example.org
The Embassy is located at 37 South Sathorn Road, Bangkok 10120. The nearest BTS (skytrain) station is Sala Daeng and the nearest MRT (subway) station is Lumpini. The Embassy is a 10-15 minute walk from either station.
The Consular Services Section is open from 0830-1600 hours Monday to Friday (excluding Embassy public holidays).
Fees are payable by cash or credit card. Please contact the Consular section on 02 344 6300 prior to your visit to confirm fees payable.
Australian Embassy to conduct a Consular outreach visit to Chiang Mai
The Consular Section of the Australian Embassy in Bangkok will be undertaking the following consular outreach visits in Chiang Mai at:
Le Méridien Chiang Mai
108 Chang Klan Road
Tambol Chang Klan, Amphur Muang
Chiang Mai 50100 Thailand
T +66 (0)53 253 666
The outreach visits will take place between 9.00am to 12.00pm and 1.00pm to 3.00pm on the following days:
Friday 19 August 2016 (Passage Room)
Friday 14 October 2016 (VIP Lounge)
Friday 9 December 2016 (VIP Lounge)
During the outreach visits, we will provide the following services:
* Passport applications (please ensure you bring all original documents and a photocopy of each document with you)
* Notarial services
* Statutory declarations for marriage, retirement visas and driving licence renewals
* Witnessing documents
* Certified true copies of documents (please ensure you bring the original and a photocopy of each document with you)
As fees are payable in cash only, please bring the right change with you. Please contact the Consular section on 02 344 6300 or email email@example.com prior to your visit if you require further details and/or to confirm fees payable.
In Bangkok, passport applications can be lodged between 8.30am and 12.00pm on weekdays.
If you would like to speak with a consular officer please call the Embassy on 02 344 6300 during business hours and follow the prompts to be connected to Consular Services. We may not be able to answer your call immediately as we also assist clients at our counter, and outside the Embassy, but please leave a message for us and we’ll get back to you as soon as we can. Alternatively, e-mail us at firstname.lastname@example.org
If the Embassy is closed and you need emergency consular assistance, the Department of Foreign Affairs and Trade Consular Emergency Centre (CEC) in Canberra is there to help 24 hours a day, 7 days a week. Contact the CEC by calling the Embassy switchboard 02-3446300 and follow the prompts for emergency consular assistance. Alternatively, contact the CEC directly by dialling +61 2 62613305 (international call charges apply). The CEC is also an advisory line for concerned family members in Australia and can be called on 1300 555 135 (for the cost of a local call within Australia).
In Phuket consular and passport services are available at the Australian Consulate-General (see following website for details: http://phuket.consulate.gov.au/)
Australian Consulate-General Phuket
6th Floor, CCM Complex
77/77 Charlermprakiat Rama 9 Road (Bypass Road)
Phuket Province, 83000, THAILAND
Telephone: (66 0) 76 317 700
Fax: (66 0) 76 317 743
Hours of operation: 8.30am – 4.30pm Monday to Friday (excluding public holidays). Refer to the Consulate-General Phuket website for further details on services.
In Koh Samui limited consular assistance is available through our Honorary Consul. Honorary Consuls are not able to perform the following services:
- Perform notarial functions (such as witnessing documents)
- Accept or process passport applications
- Accept or provide advice on visa applications
- Accept or provide advice on Australian Citizenship applications
Australian Consulate Koh Samui
Contact through the Australian Embassy, Bangkok
The latest travel advice is available at Smartraveller Travel Advice Page
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department.
WHAT HELP WE MAY PROVIDE
Each case is unique and our assistance will depend on the circumstances and availability of consular resources.
We may be able to:
- issue replacement passports and travel documents for a fee
- provide details of local doctors and hospitals in a medical emergency
- if you are the victim of a serious assault or other crime, provide appropriate help, including details of local lawyers and details of interpreters
- if you are arrested, visit or contact you to check on your welfare, provide details of local lawyers and details of interpreters if required and do what we can to see you are treated fairly under the laws of the country in which you have been arrested
- provide advice and support in a wide range of other cases including the death of relatives overseas, missing persons and kidnappings
- if you agree, we will contact friends or family on your behalf. In some circumstances we may contact your friends or family where we have been unable to get your consent
- make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
- enable you to vote in Australian federal and some state elections while overseas
- provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
Our Honorary Consuls in Phuket, Koh Samui and Chiang Mai Consulates headed by an honorary consul provide only some of the above services.
*We CANNOT provide this support to other countries’ nationals, even if they may have been lawfully living in Australia.
WHAT WE CANNOT DO
There are a range of tasks which are outside the consular role or which we do not provide for policy reasons. These include:
- guarantee your safety and security in another country or make your travel arrangements
- give you legal advice, interpret or translate documents, though we may provide details of local lawyers and translators
- intervene in another country’s court proceedings or legal matters including employment disputes, commercial disputes, criminal cases and family law matters or child custody disputes
- carry out searches for missing people, which is the responsibility of local authorities
- investigate crimes or deaths overseas, which is the responsibility of local authorities
- get you out of prison or prevent you from being deported
- get you better treatment in prison than local prisoners, although we may raise welfare concerns with local authorities
- post bail or pay your fines or legal expenses
- enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
- pay for medical or psychiatric services or medications
- pay your pension or social security benefits
- arrange visas, licences, work or residency permits for other countries
- intervene in immigration, customs or quarantine matters in other countries, or
- store lost property
We CAN advise you how to get help on these and other matters.
Online Registration for Australians overseas
We encourage all Australians travelling or residing overseas to register their travel and contact information with the Department of Foreign Affairs and Trade. You can register via the “register with us” facility on the Smart Traveller website www.smartraveller.gov.au. The information you provide will help us to contact you in an emergency - whether it is a natural disaster, civil disturbance or a family issue. It may also be used to pass other information to you such as a change in level to the Government’s Travel Advice or information on Federal elections.
To help Australians avoid difficulties overseas, the Department of Foreign Affairs and Trade publishes travel advice for over 160 destinations, including Thailand, on www.smartraveller.gov.au. The site has information on the risks you might face while travelling and other useful information on a wide range of topics to help you make informed decisions about when and where to travel.
Country-specific travel advice contains important information that you should be aware of when planning an overseas trip. There’s useful advice on local laws, health issues, crime, and an indicative rating of the security situation of that country. Security conditions can change quickly so monitor the Travel Advice closely prior to your departure.
We encourage you to “subscribe” to the Travel Advice via the website to receive an e-mail whenever there is a change to the DFAT Travel Advice for Thailand
The Consular Services Section accepts applications for Australian passports. Standard processing time for an Australian passport is 15 working days once the application has been lodged at the Embassy. Applicants must lodge their Australian Passport application in person at the Embassy. Applications are not accepted by post. Further information on applying for your Australian passport through the Embassy in Bangkok.
Getting Married in Thailand
Follow the link below for information on the steps Australians need to take to ensure that their marriage in Thailand is recognised as a valid marriage in Thailand and Australia. The Embassy cannot provide information on other issues, such as organising celebrants or venues.
Registering marriage performed in Thailand
For thai version on registering marriage in Thailand, please click here
For Statutory Declarations form for marriage, please click here
Medical Assistance in Thailand
Travellers are strongly advised to take out travel insurance. Medicare does not cover Australian citizens for medical expenses in Thailand. You are advised to clarify arrangements for any coverage with your private health insurance provider before departure. The Australian Embassy and the Australian Government cannot pay for private hospital costs for medical treatment or medical evacuations in Thailand.
If you have queries about bringing particular types of medication into Thailand you should contact your nearest Thai Embassy to seek advice on customs and importation restrictions. Contact information for Thailand’s overseas missions is available at www.thaiembassy.org. You might also check the websites for the Thai Customs Department (for English version, click on the symbol on top right-hand corner) and the Thai Food and Drug Administration which provide information on import restrictions and have a facility to e-mail queries.
If you are in need of urgent medical treatment in Thailand the Embassy is able to provide you with a list of medical providers. Please call the Consular Services Section on 02 344 6300 or e-mail email@example.com
Legal Advice and Lawyers - General Information
List of Lawyers in Thailand : If you require legal advice or assistance send us an e-mail to firstname.lastname@example.org and we will send you our latest list of English-speaking lawyers in Thailand.