Australian Embassy

DIBP - Biometrics

Changes to Australian visa processing in Thailand


From 3 May 2016, the Australian Government will commence collecting biometrics from clients applying for Australian visas in Thailand.

Biometrics will be collected from visa applicants, irrespective of their nationality, who are in Thailand at the time of making a visa application to enter Australia unless they are excluded or exempted from the Programme.

Visa applicants in Thailand who lodge their applications at the Australian Visa Application Centre (AVAC) in Bangkok or Chiang Mai will be asked to provide their biometrics at the same time. A new AVAC will open in Chiang Mai on 3 May 2016 to provide services to clients who live in northern Thailand.

Visa applicants who mail their applications to the AVAC or to the Australian Embassy in Bangkok will be sent a letter requiring them to attend the AVAC, in person, to provide their biometrics.

Some applicants lodging their visas online will be sent an email informing them that they need to attend an AVAC in person to provide their biometrics. They should take a copy of this email to an AVAC.

The AVAC will charge a service fee for the lodgement of applications and collection of biometrics. In Thailand, the AVACs are operated by VFS Global.


The Trendy Office Building 28th Floor,
Sukhumvit Soi 13, Klongtoey-Nua, Wattana,
Bangkok 10110
(BTS NANA, exit number 3)

Chiang Mai

Siriphanich, 191 Huaykaew Road,
Suthep, Muang, Chiang Mai

(opposite MAYA Lifestyle Shopping Centre)

Business hours: 08:30 – 16:30 (8:30 – 15:30 in Chiang Mai), Monday to Friday (Except Embassy Public holidays)

  • Submission of Application: 08:30 – 15:00 Monday to Friday
  • Collection of visa notification letter: 10:00 - 16:30 Monday to Friday

To avoid unnecessary delays, it is encouraged to make an appointment to provide your biometrics and submit your visa application.  Appointments can be made through the VFS Global website

For more information please see:

Our information sheet :

AVAC website:

Department of Immigration and Border Protection website: