Australian Embassy

Vacancy - Consular and Passport Officer

                                                   Consular and Passport Officer

                    (based at the Australian Consulate-General, Phuket, Thailand)


The Department of Foreign Affairs and Trade (DFAT) are inviting applications for Consular and Passport Officer which is a full-time position classified at Level 4 (LE4). The closing date for applications is Tuesday, 20 August 2019, 4.30pm (Bangkok time).

A Position Description which also sets out specific skills and other specifications is attached.


How to Apply

For any application to be ELIGIBLE and therefore considered, it must include the following:

  1. CV (Resume) - A maximum of two pages CV outlining previous relevant work experience in English language. Please include the names and contact details (phone number and email addresses) of two referees in the CV.
  2. A Statement of Claim addressing each selection criterion. In no more than two A4 pages in total (600 words), tell us why you are the right person for the job. We want to know why you are interested in working with DFAT, what you can offer us, and how your skills, knowledge, experience and qualifications are applicable to a role at this level. Please provide examples to demonstrate your capability. For guidelines on how to write a Statement of Claims, please visit under ‘About Us’, ‘Job Opportunity’ and ‘Guidelines for addressing Selection Criteria’.

Please send your application to Please name the email subject ‘Application for LE4 Consular and Passport Officer – [insert first name and last name]’. For example, Application for LE4 Consular and Passport Officer – Sarah Smith.

Enquiries regarding the position may be directed to the Human Resources Unit at


Selection Criteria

Important Notice: Applicants must provide a brief written Statement of Claims to show their suitability. The Statement of Claims forms the most important part of the application, as this information, together with the resume, will be used to shortlist applicants for further consideration for the vacancy. There is no need for a covering letter.

In addressing each criterion please ensure that you provide example(s) based on previous experience where available, to demonstrate your capability. 

  1. Demonstrated ability to learn, interpret and implement instructions and guidelines
  2. High level interpersonal and negotiation skills, including the ability to deal tactfully and sensitively with clients and service providers
  3. Demonstrated ability to perform effectively under pressure, manage multiple tasks, and use initiative and good judgment to resolve problems
  4. Experience working in a team in a cross cultural environment
  5. Experience providing courteous, effective and helpful assistance to clients in a customer service environment and with a demonstrated ability to resolve situations with difficult clients
  6. Fluent written and oral communication skills in English and Thai (essential)


Contract Conditions: 


Consular and Passport Officer

Work Level Classification:

LE 4

Commencement Salary:

THB 52,239 per month


Department of Foreign Affairs and Trade (DFAT)

Date of Commencement:

As soon as possible

Employment Period:

Two years and six months

Probationary Period:

Three months

Place of Work:

Australian Consulate-General, Phuket, THAILAND


Employment will be subject to a satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of the police checks which will be carried out in Thailand, Australia, any country where the successful candidate is a citizen, and any country where the successful candidate has resided for 6 months or more in the past 5 years. Please note that costs for police check in any country other than Thailand will be met by the successful candidate.

For prospective expatriate employees, please note that all costs associated with the employee’s relocation to and stay in Phuket/Thailand, including visa fees, are the employee’s responsibility. The Embassy can provide limited assistance to the employee requesting a Thai visa and permit to stay.  It is the employees’ responsibility to obtain the relevant documents and ensure that they are compliant with immigration regulations.

The Embassy is unable to assist with Thai Visa matters in relation to the spouse or partner or family members of an employee. Prospective applicants are advised to check their eligibility for a visa - and investigate living conditions and costs.

Please note that only ELIGIBLE applications will be considered, and only short listed candidates will be contacted for interview and provided with feedback on the selection process, on request.

Click here for Job Description