Australian Embassy
Thailand

Consular Services

Consular Assistance

 

Consular Assistance is available to Australian citizens living in and travelling through Thailand and is provided by the Australian Embassy Bangkok, the Consulate-General in Phuket and the Honorary Consul in Chiang Mai.

The Consular Services Section is open from 0830-1600 hours Monday to Friday (excluding Embassy public holidays). If you require consular assistance, please contact us on 02 344 6300 during these hours.

For consular emergencies outside of these hours please call the Consular Emergency Centre in Canberra on +61 2 6261 3305

The Consular Section does not accept or process applications for visas for entry to Australia or applications for Australian citizenship. Information on these services in provided under the “Connecting with Australia” tab on this webpage or by emailing the Embassy’s Immigration Section at immi.bangkok@dfat.gov.au


The Consular Services Charter - What help we may be able to provide and what we cannot do

The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do are outlined in the Consular Services Charter.


We ask that you:

  • take personal responsibility for your travel choices, your safety, finances and behaviour overseas, including obeying the laws of the country you're visiting
  • take out appropriate travel and medical insurance
  • follow our travel advice at smartraveller.gov.au and the advice of local authorities
  • protect your passport and report promptly if it is lost or stolen
  • treat consular staff with respect and be honest in providing us with all relevant information when seeking our assistance
  • give us feedback to help us to improve our services


What help we may provide:

Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to

  • issue replacement passports and travel documents for a fee
  • provide details of local doctors and hospitals
  • provide advice and support if you're the victim of a serious assault, or other crime, or you're arrested, including details of local lawyers and interpreters
  • visit or contact you to check on your welfare if you're arrested or detained, and do what we can to ensure you're treated the same as others detained under the laws of the country in which you're arrested
  • provide advice and support in a range of other cases including the death of relatives overseas, missing persons and kidnappings
  • if you agree, contact friends or family on your behalf. In some circumstances we may need to contact your friends or family where we've been unable to get your consent
  • make special arrangements in cases of international terrorism, civil disturbances and natural disasters (fees may apply)
  • provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
  • in some locations, provide voting services for Australian federal and some state elections


What we can’t do:

Some tasks are outside the consular role. For example, we can't

  • guarantee your safety and security in another country or make your travel arrangements
  • give you legal advice, interpret or translate documents
  • intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases, and family law matters or child custody disputes
  • investigate crimes or deaths overseas, or carry out searches for missing people, which are the responsibility of local authorities
  • get you out of prison or prevent you from being deported
  • get you better treatment in prison than local prisoners
  • post bail or pay your fines or legal expenses
  • enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
  • pay for medical or psychiatric services or medications
  • pay your pension or social security benefits
  • arrange visas, licences, work or residency permits for other countries
  • intervene in immigration, customs or quarantine matters in other countries
  • store luggage or other personal items
  • receive or send postal items on your behalf