Consular Assistance is available to Australian citizens living in and travelling through Thailand and is provided by the Embassy, the Consulate-General in Phuket and the Honorary Consuls in Koh Samui and Chiang Mai.
The Consular Services Section is open from 0830-1600 hours Monday to Friday (excluding Embassy public holidays). If you require consular assistance, please contact us on 02 344 6300 during these hours.
For consular emergencies outside of these hours please call the Consular Emergency Centre in Canberra on +61 2 6261 3305
The Consular Section does not accept or process applications for visas for entry to Australia or applications for Australian citizenship. Information on these services in provided under the “Connecting with Australia” tab on this webpage or by emailing the Embassy’s Immigration Section at firstname.lastname@example.org
The Consular Services Charter - What help we may be able to provide and what we cannot do
The Australian Government will do what it can to help Australians in difficulty overseas, but there are legal and practical limits to what help we may be able to provide. Information on the services we may be able to provide and information on what we cannot do are outlined in the Consular Services Charter.
We ask that you:
· take personal responsibility for your travel choices, your safety, finances and behaviour overseas, including obeying the laws of the country you are visiting
· take out appropriate travel and medical insurance that covers you for any unexpected costs
· follow our travel advice at smartraveller.gov.au and local advice
· protect your passport and report it promptly if it is lost or stolen
· treat consular staff with respect and be honest in providing us with all relevant information when seeking our assistance
· give us feedback to help us to improve our services.
What help we may provide:
Each case is unique and our assistance will depend on the circumstances and availability of consular resources. We may be able to:
· issue replacement passports and travel documents for a fee
· if you are the victim of a serious assault or other crime, provide appropriate help, including details of local lawyers and details of interpreters
· if you are arrested, visit or contact you to check on your welfare, provide details of local lawyers and details of interpreters if required and do what we can to see you are treated fairly under the laws of the country in which you have been arrested
· provide advice and support in a wide range of other cases including the death of relatives overseas, missing persons and kidnappings
· if you agree, we will contact friends or family on your behalf.
· provide some notarial services, including witnessing and authenticating documents and administering oaths and affirmations (fees apply)
What we cannot do:
There are a range of tasks which are outside the consular role. These include:
· guarantee your safety and security in another country or make your travel arrangements
· give you legal advice, interpret or translate documents, though we can provide details of local lawyers and translators
· intervene in another country's court proceedings or legal matters including employment disputes, commercial disputes, criminal cases and family law matters or child custody disputes
· carry out searches for missing people, which is the responsibility of local authorities
· investigate crimes or deaths overseas, which is the responsibility of local authorities
· get you out of prison or prevent you from being deported
· get you better treatment in prison than local prisoners, although we may raise welfare concerns with local authorities
· post bail or pay your fines or legal expenses
· enforce an Australian or any other custody agreement overseas or compel a country to decide a custody case
· pay for medical or psychiatric services or medications
· pay your pension or social security benefits
· arrange visas, licences, work or residency permits for other countries
· intervene in immigration, customs or quarantine matters in other countries, or store lost property.