Vacancy - Consular Officer and Consular and Passports Officer

                                                                Consular Officer (LE4)

                                                  Consular and Passports Officer (LE3)

Applications are invited for the consular officer positions, level 4 (LE4) and level 3 (LE3), which are full-time positions at the Department of Foreign Affairs and Trade (DFAT). In the eRecruit application, you will be asked to nominate the position that you wish to be considered, whether it is LE4 Consular Officer or LE3 Consular and Passports Officer or both positions. Please note that if you wish to be considered for both positions, there is no need to submit two applications. The successful applicant will be offered the position at the level that their qualifications and experiences match. The closing date for applications is Tuesday, 11 March 2025, 4.30pm (Bangkok time). A merit list will be drawn upon to fill future vacancies.

LE4 Consular Officer provides support to clients and their family members in circumstances that include hospitalisation, arrest, death, welfare, whereabouts or crisis situations, and managers a rage of administrative functions, including processing clients fee. This position also provides efficient and secure passport and notarial services to Australian citizens in Thailand. The position conducts passport interviews and processes applications whilst providing courteous, effective and helpful advice and assistance to Australians throughout Thailand.

LE3 Consular and Passports Officer provides efficient and secure passport and notarial services to Australian citizens in Thailand, and manages a range of administrative functions, including processing clients’ fees. This position conducts passport interviews and processes applications whilst providing courteous, effective and helpful advice and assistance to Australians throughout Thailand. Under general direction, the officer may also provide support to clients and their family members in circumstances that include hospitalisation, arrest, death, welfare, whereabouts or crisis situations.

Click here for a Position Description (PD) which also sets out specific skills and other specifications is attached.

 

How to Apply

Please complete your application through the Department’s application management system, eRecruit. Please visit www.thailand.embassy.gov.au under ‘Job Opportunity’.

Enquiries regarding the position may be directed to the Human Resources Unit at [email protected]

 

Selection Criteria

1. Demonstrated ability to learn, interpret and implement instructions and guidelines
2. High level interpersonal and negotiation skills, including the ability to deal tactfully and sensitively with clients and service providers
3. Demonstrated ability to perform effectively under pressure, manage multiple tasks, and use initiative and good judgment to resolve problems
4. Experience working in a team in a cross-cultural environment
5. Experience providing courteous, effective and helpful assistance to clients in a customer service environment and with a demonstrated ability to resolve situations with difficult clients
6. Fluent written and oral communication skills in English and Thai (essential)

 

Contract Conditions:

Position:	Consular Officer	Consular and Passports Officer
Work Level Classification:	LE4	LE3
Position Number:	BK08039	BK08090
Commencement Salary:	THB 59,114 per month* *Note: Thailand LES Salary Table – July 2024	THB 48,392 per month* *Note: Thailand LES Salary Table – July 2024
Department:	Department of Foreign Affairs and Trade (DFAT)	Department of Foreign Affairs and Trade (DFAT)
Date of Commencement:	As soon as possible	As soon as possible
Employment Period:	Two years and six months	Two years and six months
Probationary Period:	Three months	Three months
Place of Work:	Australian Embassy, Bangkok	Australian Embassy, Bangkok

 

Employment will be subject to the successful completion of pre-employment probity checks (including police checks) and a medical examination. The actual start date will be confirmed following the outcome of your probity checks and police checks, which will be carried out in Thailand, Australia, any countries where the successful candidate is a citizen, and any countries where the successful candidate has resided for 6 months or more in the past 5 years. Please note that costs for a police check in any countries other than Thailand must be met by the successful candidate.

For prospective expatriate employees, please note that all costs associated with the employee’s relocation to and stay in Thailand is the employee’s responsibility.  This includes visa fees and costs to travel to Thailand. The employee will also be responsible for organizing their own residential accommodation during their period of stay.

The Embassy can provide limited assistance to the employee and immediate family members (spouse and children) when requesting for Thai visa(s) and permit to stay.    

It is the employees’ responsibility to obtain the relevant documents and ensure that they comply with immigration regulations that relate to their employment with the Embassy in Thailand. Prospective applicants are advised to investigate living conditions and costs. In considering this position, Australian applicants should make themselves aware of the Australian taxation arrangements for Australian citizens working overseas.

Please note that only ELIGIBLE applications will be considered, and only short-listed candidates will be contacted for interview and provided with feedback on the selection process, on request.