Job Description - LED

 

AGENCY	Department of Home Affairs
POSITION NUMBER	Various
POSITION TITLE	Expatriate Locally Engaged Designated Officer (LED)
CLASSIFICATION	LE5
SECTION	Home Affairs
REPORTS TO (TITLE)	Second Secretary Home Affairs

 

About The Department of Home Affairs

The Department of Home Affairs is responsible for central coordination, and strategy and policy leadership in relation to cyber and critical infrastructure resilience and security, immigration, border security and management, counter-terrorism, the protection of Australia’s sovereignty, and citizenship and social cohesion.

Immigration Programs Division delivers the permanent migration and temporary visa programs to maximise the long-term economic and social benefits to Australia across the Skilled, Family and Resident Return visa programs, and through Temporary entry to support tourism, education and international relations.

 

About the position

With general direction, the Expatriate Locally Engaged Designated (LED) Officers work to established policies and procedures to assess visa applications and supervise Locally Engaged Staff to support the delivery of visa, citizenship and humanitarian programs.

Depending on your position, you may be required to undergo additional security and background checks and undertake specific Child Protection e-learning.

 

Key responsibilities of the position include but are not limited to:

• Have a solid understanding of and apply relevant migration legislation and policies to assess and make fair, reasonable and lawful visa decisions.
• Provide clear, accurate, timely, consistent and appropriate advice and information to visa applicants in accordance with relevant legislation and policy.
• Manage a caseload to meet quality, productivity and timeliness standards, applying sound judgement within defined parameters.
• Analyse information and documentation to assess application credibility, including undertaking integrity checks and investigations.
• Prepare for and conduct interviews (independently or in support of A-based officers) with refugee and humanitarian visa applicants to determine eligibility against legislative requirements.
• Conduct research and policy interpretation to manage discrepancies and to provide sound advice to Visa Processing Officers on complex cases to assist staff to make high quality and timely decisions.
• Prepare high-quality correspondence, case and interview notes, assessments and records on decisions. Manage client and stakeholder correspondence and respond to complex enquiries.
• Maintain and monitor data in the various information management systems and analyse trends to improve the detection of visa fraud and to minimise visa non-compliance.
• Assist with team leadership responsibilities which includes contributing to work plans and operational objectives, supporting the management team and initiating work practice improvements
• Liaise effectively with a range of internal and external stakeholders and represent the work area at meetings and forums as required.
• Identify and report integrity concerns and trends and participate in integrity support activities.

Required Qualifications:

• Applicants must have the ability to obtain and maintain an Australian Government security clearance. To be eligible, candidates must be citizens of Australia. Candidates from New Zealand, the United States, the United Kingdom, or Canada may also be eligible.
• An understanding of the Department’s visa and processing systems or a demonstrated ability to quickly learn new systems.
• The capacity to interpret and apply legislation and policy to support lawful decision making.
• Proven analytical, research and decision-making skills, including accuracy and attention to detail and the ability to identify integrity risks and trends.
• Excellent written and spoken communication skills in English.
• Ability to set priorities and organise workloads to achieve outcomes and meet deadlines.
• High degree of personal drive and integrity, and the ability work flexibly and adapt to changing requirements.
• Excellent organisational skills, including the ability to perform under pressure, manage high work volumes and set priorities with a high degree of commitment and initiative.

Desirable:

• Relevant tertiary qualifications and/or experience working in a similar visa processing role.
• Client service experience.
• Interviewing skills.